Frequently asked questions
Q: Will the SIM card work for every kind of phone?
A: The SIM card will work in every phone that is unlocked and is/above the forth generation (GSM).
Q: What sizes do the SIM cards come as?
A: The SIM cards come in three different size options. Make sure you pick the SIM card size that is compatible with your phone.
Q: Where does the SIM card get sent to and how long will it take to arrive after an order is placed?
A: The SIM cards will be shipped to the designated address in the United States within 3-5 business days, and to Canadian address within up to 14 days.
Q: How long is the SIM active for once activated?
A: The SIM card will be active for up to 30 days after activation, unless you have selected a long-term plan.
Q: What is Call Forwarding?
A: When you choose to forward your calls, you are receiving two numbers with your SIM card: a local number and one from where you’re from. This allows you to receive and make calls both in the country you are traveling to and from the country you left. Those calling you from home and those at your destination will be reaching you at numbers that are local to them.
Are there any international calling charges with VNumbers?
A: The easiest and most convenient way is to call your phone company and ask them to forward your calls to the local number you’ve received. This action, must be done before your departure - Some phones/companies allow you to activate the forwarding option on your phone by yourself. The instructions, if applicable, are as follows: For Androids: Go to Phone -> Call Settings -> Supplementary Services -> Call Forwarding -> Always Forward -> and input the local number. For iPhones: Go to Settings -> Phone -> turn on Call Forwarding -> Forward To -> and input the local number.
Q: What happens if I did not receive my SIM card before the flight?
A: If you didn’t receive your SIM card before the flight, you can cancel your order and receive a full refund. Your cancellation request must be submitted 24 hours prior to your flight, otherwise the refund cannot take place. Please note: you must submit your request by email to support@globusim.com.
Q: At what time will the SIM card be activated?
A: The Israeli and Eurpean SIM card will be activated at midnight, destination time. The American SIM card will be activated at 10:00 in the morning EST.
Q: Is it possible to add additional data to the eSIM?
A: Yes! You have the flexibility to easily add more data to your eSIM at any time, by clicking here and follow the steps.
Q: Are the SIM cards reusable for future trips and/or for other destinations?
A: The Israeli SIM card is the only one that is reusable for future trips to Israel. Every SIM is adjusted specifically to the predetermined destination and will not be applicable for any other destination.
Q: Where can I see the coverage map of the local carriers in the USA?
A: In the attached links below you will find the coverage map of your preferable carrier (LycaMobile or T-Mobile). These maps will illustrate the general coverage area across the U.S. provided specifically by each carrier. To view the T-Mobile coverage map please click here. To view the LycaMobile coverage map please click here.
Q: What is an eSIM ?
A: Is a form of a programmable SIM card that is embedded directly into a device (phone). It allows customers to activate their plan and connect to their provider’s network without having physical SIM card and it can be configured by scanning a QR code.
Q: Is the eSIM available on all smartphones?
A: It is compatible with the majority of the 4G and up smartphones (Apple, Google, Samsug). Check if your device is compatible here.
Q: What’s the difference between a regular SIM Card and an eSIM?
A: An eSIM is the virtual version of a regular SIM it allows the customers to configure the network services like internet, sms, calls without having an physical chip.
Q: What should I do if I encounter the error message 'eSIM cannot be added' when trying to add an eSIM to my device?
A: If you receive the error message 'eSIM cannot be added,' first check your device’s settings to see if the eSIM was already added—it often is, but goes unnoticed. If the eSIM is not shown in the settings as a carrier that you can select, then contact us. For quick assistance, please contact our customer support via WhatsApp by clicking [here](https://api.whatsapp.com/send/?phone=15612034066&text&type=phone_number&app_absent=0), where you can share screenshots and get help faster than through email.
